We have an exciting opportunity at CEdge Software Consultants! If you are ready to work alongside World Renowned IT experts, and meet the requirements below, this is job for you!
CEdge Software Consultants, is an innovative IT consulting firm and a strategic business partner, that offers IT solutions to Federal and State government, as well as to Commercial Enterprises throughout the United States.
At CEdge, we pride ourselves on working as collaborative and integrity focused partners for both our employees and clients.
This position supports 24x7 operations and will require the ability to work rotating shifts as determined by the System Operations manager.
Monitor/administer the IGC operational system and applications. This system is responsible for the brokering, collection, and integration of data from many DoD and commercial information systems.
Utilize Unix, Teradata Multisystem Manager, and other system monitoring tools to actively monitor system hardware, software, applications, network, feeder systems, and systems processes for abnormal performance.
Perform corrective action using established system operations instructions and notify DISA or the Level 2 Help Desk of severe problems.
Must be a self-starter, have an inquisitive attitude, and successfully solve problems.
Work collaboratively with a diverse set of users (developers, testers, customers, team leads, management, system users, etc.).
Provide support to customers in solving problems related to system availability; customers may include end users, data feed stakeholders, PMO, DISA DECC, etc.
After system resolution, provide a System Resolution Report within 24 hours to the Government summarizing the issue, causes, remedies, and actions required to prevent re-occurrence.
Work with on-call Level II support (if required) to assist in resolving Severity 1 issues affecting availability or data or data latency on incoming/outgoing interfaces.
Work closely with the Tier 1 Help Desk to assist in resolution of reported problems.
Provide exercise support administration in the absence of the Exercise Controller
Execute failover procedures as needed
Secret Clearance Required
Basic SQL skills
Basic UNIX skills
Strong organizational and analytical skills
Strong teamwork, problem solving and customer interaction skills
Strong written and oral communication skills
Experience with MS Office products
Experience with Business Objects user interface (e.g. Web Intelligence and Crystal Reports) and features (e.g. save, schedule, export), including the ability to build ad-hoc queries.
Experience with Teradata, Informatica, Rational, ClearCase, WebMethods, Oracle, Sybase, Oracle Directory Server
Related domain knowledge (transportation/logistics)
Unix scripting, Python
Ability to learn/understand the system architecture of the system and the data flow through the system
Knowledge/experience in Terdata SQL Assistant
Knowledge/experience in Oracle SQL Developer
Monitoring, and problem resolution/elevation.
Using Government owned monitoring tools, monitor the IGC EDW environments to identify and correct issues that potentially adversely affect front-end/back-end availability and data latency