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Help Desk Technician

Scott Airforce Base, IL
Secret Clearance Required

CEdge has an opportunity for a Help Desk Technician to support GDSS. This role is located at Scott Airforce Base, Illinois. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels!

  • Provides C2 Systems assistance for classified and unclassified GDSS users
  • Assists with C2 operational issues related to user inputs to and outputs from GDSS
  • Provides system/application and database access account management services for GDSS and the MEIS
  • Conducts Operational validation for GDSS
  • Provide centralized GDSS C2 Systems Services 24 hours a day/7 days a week. (This is a shift work position)
  • Assist users with understanding the system and procedures necessary to accomplish the users’ tasks
  • Provide functional helpdesk (FHD) support for the continuous operation of the fixed and deployed systems for approved users in or supporting the active, Guard, and Reserve units
  • Create and track Remedy trouble tickets with appropriate points of contact to resolve problems or issues
  • Receive, log, troubleshoot, and resolve problems; provide functional operator help desk support
  • Subject matter expertise in GDSS
  • Applications include: Mission Planning and Air Refueling, Aircraft Management and Logistics, AvORM, Mission Management and Execution, Sequence of Events, Flight Management, Flight Planning, Crew Management, Location Management, Air Tasking Order Integration, Weather, and Diplomatic Clearance Management
  • Minimum 3 years GDSS operator experience
  • Bachelor’s degree and 2 years related experience, or
  • Associate's Degree and 4 years of related experience, or
  • High School degree and 6 years of general experience, of which at least 3 years must be specialized experience.
This position requires a Secret Clearance
  • Day One Benefits Package
  • 10 Days PTO
  • 10 Paid Holidays
  • 401K
  • Opportunity to work with the best Human Resource Department EVER! 
CEdge Software Consultants is an innovative IT consulting firm, and a strategic business partner. We offer IT solutions to Federal and State government, as well as, Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and team mates.  
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