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Network Operation Technician

O'Fallon, MO · Telecommunications
CEdge has an opportunity for a Sr Systems Analyst This role is located in O'Fallon MO. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels! This Network Operation Technician will act as a liaise between the business and IT, eliciting and translating customer needs into system-specific objectives, identifying possible system enhancements or new systems to be created, and defining requirements.

RESPONSIBILITIES:
• Globally partnering with our Customers to deliver world class technical support for the company's  infrastructures and applications, enabling growth, diversification and new business generation.
• Provide 24x7x365 technical operations support for the company's infrastructure; with focus on minimizing impact to Customers and internal users.
• Monitor the infrastructure, and be a key stakeholder in Incident and Change Management processes.
• Regularly perform data analysis to determine the performance and identify areas of improvement.
• Execute Incident, Change, and Problem Management processes.
• Perform effective vendor management techniques to ensure forward-progress managed Incidents.
• Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
• Conduct quarterly Release and patch rollout for European authorization system
• Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.

REQUIRED SKILLS:
• Execute Incident, Change, and Problem Management processes.
• Perform effective vendor management techniques to ensure forward-progress managed Incidents.
• Monitor the performance of traffic, systems, and central site processing, addressing anomalies detected.
• Conduct quarterly Release and patch rollout for European authorization system
• Route central site and customer traffic as necessary to minimize downtime and impact to the brand and business.

WHAT’S IN IT FOR YOU?
  • Full Benefits Package
  • 10 Days PTO
  • 10 Paid Holidays
  • 401K
WHO ARE WE?
CEdge Software Consultants is an innovative IT consulting firm, and a strategic business partner. We offer IT solutions to Federal and State government, as well as, Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and team mates.  
 
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