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Service Desk Lead

Scott FB, IL
CEdge has an opportunity for a Service Desk Lead  located in Scott AFB, IL. If you are ready to work alongside World renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels!

IT Operations Management and Service Desk. The Service Desk Lead is responsible for managing a top-notch service desk in support of HQ USTRANSCOM. The Service Desk Lead shall prepare reports on incidents status and performance of request fulfillment.

Required Skill Set

 Minimum of three (3) years of experience managing a Service Desk tool suite for a large enterprise network 
 Working knowledge in all aspects of automation, telecommunications, and IT networks 
 Excellent troubleshooting and problem solving skills 
 Good communication skills: be able to communicate with ease in front of large audiences of senior IT and communications personnel

Desired Skill Set

 Desired Service Desk Manager Certification, e.g., Service Desk Institute (SDI) Service Desk Manager, Help Desk Institute (HDI) Support Center Team Lead 
 Minimum of three (3) years of experience with Service Operations and IT Service Management 
 Preferred a minimum of ten (10) years of experience in Information Technology

  • Full Benefits Package
  • 10 Days PTO
  • 10 Paid Holidays
  • 401K
CEdge Software Consultants is an innovative IT consulting firm, and a strategic business partner. We offer IT solutions to Federal and State government, as well as, Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and team mates


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