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Senior- Helpdesk Support Services Specialist

Scott AFB, IL
Overall Assignment Description: 

CEdge has an opportunity for a Senior, Helpdesk Support Services Specialist (Tier II),  , located in Scott AFB, IL. If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels!
 

Clearance Requirements: Secret Clearance .



The contractor shall provide special Command, Control, Communications, and Computer (C4) support to SDDC senior-level executives (i.e., the Commanding General (CG), Deputy to Commander (DTC) Senior Executive Service (SES), Deputy Commander (DC), Chief of Staff (CoS) and Command Sergeant Major (CSM)), as well as their immediate support staff.
Support includes, but is not limited to, configuring, supporting and troubleshooting desktops, laptops, email services, software, printers, portable electronic devices (PEDs), desktop Video Teleconferencing (VTC) equipment, and other peripherals, and supporting and troubleshooting network connectivity.
The contractor shall act as the liaison between senior-level executives and all C4 support functions for coordinating communications and computer support requirements.
The contractor shall monitor and report planned, unplanned, and potential system outages to senior-level executives. The contractor shall perform operational checks on C4 end-user devices prior to Temporary Duty (TDY) assignments.
The contractor shall provide continuous support to senior-level executives and Very Important Persons (VIPs) five (5) business days per week and on-call, as required.
Core on-site hours are from 0600 to 1800, Monday through Friday.
On-call hours are from 1801 to 0559, Monday through Friday, and 24 hours per day during weekends and Federal holidays. Response time during on-call periods shall be no more than two (2) hours to begin work on-site.
 
Required certification : IAT II, CCNA Security, CSA+, GICSP, GSEC, Security+CE, SSCP


WHAT’S IN IT FOR YOU?
  • Full Benefits Package
  • 10 Days PTO
  • 10 Paid Holidays
  • 401K
WHO ARE WE?
CEdge Software Consultants is an innovative IT consulting firm, and a strategic business partner. We offer IT solutions to Federal and State government, as well as, Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates. 

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