Mission

To maintain and support Clients’s computer networks in a highly secure manner in support of the Agency‘s primary business functions.

• Configure and install hardware such as switches, routers and wireless access points.
• Assist in network support including performance monitoring and security updates/patches.
• Assist in maintaining firewalls and related rules.
• Analyze system failures, correct errors, recover systems, and corrupted data.
• Maintain documentation for all network procedures/installations/upgrades.
• Assist with maintenance of VoIP phone system.
• Respond to user inquires, support requests, and trouble reports concerning information technology systems, policies, and procedures.
• Support network services functions on a 24/7 on-call schedule.
• Perform other duties and responsibilities as assigned by the director.

• Experience with implementing, maintaining, and troubleshooting Cisco switches, routers and access points.
• Experience in the implementation of local and wide area networks, virtual private networks and virtual local area networks.
• Experience with Cisco management tools such as DNA, ISE and WLC
• Experience testing and troubleshooting wireless signal, mapping coverage a plus
• Knowledge with BGP, EIGRP, STP/RSTP/MSTP.
• Knowledge of routing and switching concepts and technology.
• Knowledge and hands-on experience in QoS.
• Experience with large L3/L2 network support.
• Familiar with and experience on fiber based networks and SFPs.
• Experience with Cisco Call Manager/VoIP.
• Experience with SIP trunking a plus.
• Knowledge of Microsoft operating systems (Windows 10, Windows Server 2008 -2019).
• Interpersonal skills necessary to interact with all levels of technical and business personnel.
• Ability to communicate effectively, both orally and in writing, with groups from diverse backgrounds and technical abilities.
• Ability to participate in teams of technical, professional and non-management members.
• Ability to work independently, set priorities, work under pressure, adapt to demanding situations and maintain schedules.
• Capable of physically lifting and carrying desktop and network computer equipment, supplies and tools.