Job Summary
The Operations Technician I position requires basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail-oriented technical problem-solving approach. A strong customer service background is preferred. General assignments will include, but are not limited to entry-level technical tasks, cabinet prep, inventory handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks.
Responsibilities
· Assemble/build hardware to meet client/service order specifications.
· Test in-stock hardware to determine functional status.
· Run diagnostic suites on servers.
· Assist in the installation, racking, and cabling of equipment.
· Run, terminate, and test cables.
· Demonstrate proficiency with operations applications: e-mail, MS Office, etc.
· Equipment monitoring.
· Provide remote hands and eyes support for customer issues/concerns.
· Hardware setup and troubleshooting skills.
· Ability to react to alarms and escalate all issues.
· Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation.
· Be available to work shifts as needed.
· Provides quality internal and external customer service surrounding the Company values.
· Other duties as assigned.
Essential Functions
· Customer service focused and portrays energy, professionalism and welcoming characteristics.
· Strong ability to work in a highly sensitive and confidential environment.
· Ability to meet deadlines and handle sensitive and pressured situations.
· Ability to identify issues and help develop strategy and tactical plans for various department initiatives
· Ability to use good judgment and decision-making skills
· Ability to use a PC, keyboard, and other standard office equipment
Qualifications / Requirements
· High School degree
· Adequate professional experience and knowledge to perform Job Responsibilities
· Excellent verbal, written, and interpersonal skills
· Ability to prioritize and organize effectively
· Ability to work on multiple projects simultaneously
· Ability to work both independently and with others
· Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines
· Proficiency in using MS Office Suite and Windows-based computer applications
Preferred Experience
· Two years of working experience in a customer service/help desk environment and IT-related certifications
· Associate degree, or equivalent experience
· Prior experience particularly in the data center industry
Working Conditions
· Office environment
TierPoint is committed to reviewing the talents and experience of each applicant compared to the specific job opening. TierPoint believes that everyone is entitled to equal employment opportunity. We do not discriminate against our employees or applicants because of race, color, religion, sex (including pregnancy and related conditions, gender identity, and sexual orientation), national origin, age, disability, or genetic information, or any other protected status covered by applicable local, state or federal law. We give full consideration to qualified disabled individuals. If you have a disability and are unable to use our employment tools to search for opportunities with us, you may request a reasonable accommodation.
WHAT’S IN IT FOR YOU?
Full Benefits Package
10 Days PTO
10 Paid Holidays
401K
WHO ARE WE?
CEdge Software Consultants is an innovative IT consulting firm, and a strategic business partner. We offer IT solutions to Federal and State government, as well as, Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.