Overall Assignment Description: 

CEdge has an opportunity for a Work Reception Desk Operator / Dispatcher ,Located in Fort Cavazos, Texas .If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels!

Position Overview:

Cedge  is actively pursuing a new government contract opportunity and is seeking qualified candidates for the Work Reception Desk Operator / Dispatcher role, contingent upon contract award. This position will provide 24/7 front-line support for maintenance operations at a federal installation. The ideal candidate will be a highly organized, service-oriented professional responsible for work order intake, dispatch coordination, and ensuring data accuracy within the Agency maintenance systems.

 

Key Responsibilities:

• Serve as the first point of contact for all Work Reception inquiries via ArMA, telephone, and other designated channels
• Enter and manage Demand Maintenance Orders (DMOs) and Other Work Orders (OWOs) in real time
• Triage and prioritize incoming maintenance requests and dispatch appropriate personnel
• Accurately input and validate Labor & Equipment (L&E) forms for audit and tracking
• Ensure accuracy and completeness of records in systems such as GFEBS
• Provide professional communication and status updates to customers and internal stakeholders
• Work rotating shifts as part of a 24/7 operations team, including weekends and holidays

 

Minimum Qualifications:

• High school diploma or equivalent
• 2+ years of experience in customer service, dispatch, or operational support
• Excellent verbal and written communication skills
• High attention to detail with strong data entry skills
• Comfortable working in a fast-paced environment requiring multitasking and prioritization
• Proficiency in basic office tools (e.g., Microsoft Excel, Outlook)

 

Preferred Qualifications:

• Experience with ArMA (Army Maintenance Application) and/or GFEBS (General Fund Enterprise Business System)
• Previous experience supporting military installations or federal government operations
• Familiarity with government-furnished equipment (GFE) tracking and dispatch procedures

 

Additional Details:

• This position is contingent upon contract award
• Applicants selected for hire will be contacted when the contract is finalized
• If applicable, candidates may need to pass a background check or security clearance process
• On-site roles require compliance with facility access and safety protocols

Security Requirement:

Must pass a background check.

WHO ARE WE?
CEdge Software Consultants is an innovative IT consulting firm, and a strategic business partner. We offer IT solutions to Federal and State government, as well as, Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.