CEdge has an opportunity for a Service Desk Manager , located in Washington, DC . If you are ready to work alongside World Renowned Technology experts, and carry the skills below, this is the opportunity that will inevitably take your career to unbelievable levels!

                               ******Must Be US Citizen******

Overall Assignment Description:

Provides daily supervision and direction to staff who are responsible for service desk activities such as phone and in-person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed or deployed under the resulting contract. These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems. 

Minimum Qualifications: 

• Associates degree or equivalent experience. 

• At least 5 years’ experience managing an IT service desk. 

• Strong demonstrated leadership abilities. 

• Experience researching and developing employee training and performance improvement plans. 

• Strong working knowledge of desktop and laptop hardware and peripherals 

• Strong knowledge of Windows 10, and OSX operating systems and common office applications. 

• Experience using an issue tracking system to record, monitor, and document trouble items and work requests 

• (e.g., ServiceNow). 

• Excellent proven written and verbal communication skills. 

• Strong problem solving and research skills. 

• COMPTIA A+ certification (Required)

• Information Technology Infrastructure Library (ITIL) v4 Foundations certification. 

Resumes: The RFQ allows (and expects) you to provide qualifications for Key Personnel; this can include resumes, degrees, and certificates.

 

WHAT’S IN IT FOR YOU?

• Full Benefits Package

• 10 Days PTO

• 10 Paid Holidays

• 401K

WHO ARE WE?
CEdge Inc is an innovative IT consulting firm, and a strategic business partner. We offer IT solutions to Federal and State government, as well as commercial enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.