Help Desk Support Services Specialist - Senior (T1) (Liaison)

Location: San Antonio, TX
Date Posted: 03-16-2018
CEdge is actively seeking a full-time Tier 1, Help Desk Task Lead to be located at Fort Sam Houston, San Antonio TX. This role will support the purpose and mission for US Army North through Help Desk, Network Engineering, Network Operations, Network Security Engineering, and Information Assurance. The Operations lead will provide technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks. Additionally, the position assists in a variety of functional areas to include contract related logistical functions and assisting in exercise support functions.
Responsibilities
  • Provide task leadership for the Tier 1 Help Desk Operations including technical leadership and interfacing with the contract PM and Government counterparts
  • Supervise all contract personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations
  • Manage the support of network communications, including LAN/MAN/WAN systems in support of large-scale systems projects
  • Interface with other IT technical personnel, users, and vendor support service groups to ensure escalation to a point of problem resolution is reached during outages or periods of degraded system performance
Qualifications
  • Secret security clearance, US citizenship
  • Bachelor’s Degree in IT related field, Experience may be substituted for degree requirements
  • 6+ years of supervisory experience
  • 5+ years of IT Help Desk or Service Desk experience
  • IAT Level II certification / CompTIA Security + (or equivalent)
or
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