Help Desk Support Services Specialist - Senior (T2) (Liaison)

Location: San Antonio, TX
Date Posted: 03-16-2018
CEdge is actively seeking a full-time Tier 2, Operations Task Lead to be located at Fort Sam Houston, San Antonio TX. This role will support the purpose and mission for US Army North through Help Desk, Network Engineering, Network Operations, Network Security Engineering, and Information Assurance. The Operations lead will provide technical direction and engineering knowledge for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks. Additionally, the position assists in a variety of functional areas to include contract related logistical functions and assisting in exercise support functions.
  • Provide task leadership for the Tier 2 Operations including technical leadership and interfacing with the contract PM and Government counterparts
  • Supervise all contract personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations
  • Manage the support of network communications, including LAN/MAN/WAN systems in support of large-scale systems projects
  • Interface with other IT technical personnel, users, and vendor support service groups to ensure escalation to a point of problem resolution is reached during outages or periods of degraded system performance
  • Monitor complex technical control facility hardware and software.
  • Direct compilation of records and reports concerning network operations and maintenance, troubleshoot network performance issues, analyze network traffic, and provide capacity planning solutions
  • Perform system-level configuration of products including determination of hardware, OS, and other platform specifications
  • Provide assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations
  • Monitor and respond to hardware, software, and network problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals)
  • Provide identification of a problem, notification of appropriate personnel, complete troubleshooting or replacement procedures, and ensuring that notification of the appropriate personnel that the system(s) or equipment has returned to normal operations
  • Utilize software and hardware tools and identifies and diagnose complex problems and factors affecting network performance
  • Support a variety of IT systems and deploy commercial of the shelf (COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools
  • Manage the system vulnerability identification and resolution process to support network accreditation process
  • Secret security clearance, US citizenship
  • Bachelor’s Degree in IT related field, Experience may be substituted for degree requirements
  • IAT Level II certification / CompTIA Security + (or equivalent)
  • 6+ years of supervisory experience
  • 5+ years’ experience with operating network security devices to include Cisco Integrated Services Routers (ISR)
  • Detailed understanding of VMWare Virtualization Technology with a proven track record of operating a VMware environment for more than 3 years
  • Knowledge of computer systems administration and be able to use Microsoft Operating Systems, Microsoft Office, Microsoft SharePoint, .NET, MS SQL Server, MS active Directory Administration, VMWare, VCenter ESX 5.0 and Above, Cisco products, and intrusion prevent systems (IPS).
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