IT Helpdesk Technician

Location: Malmstrom AFB, MT
Date Posted: 06-08-2018
Security + CE Certification Required 
 
CEdge Software Consultants has an opportunity for an IT Helpdesk Technician supporting US Transportation Command! If you are ready to work alongside World Renowned IT experts, and meet the requirements below, this is job for you!

About Us:
CEdge Software Consultants, is an innovative IT consulting firm and a strategic business partner, that offers IT solutions to Federal and State government, as well as to Commercial Enterprises throughout the United States. At C-Edge, we pride ourselves on working as collaborative and integrity focused partners with both our employees and clients. At CEdge we value our health and pride ourselves in maintaining a work life balance culture. As a result, we provide our Contract Employees with outstanding and affordable day one Benefits and Two Weeks of PTO along with 10 paid holidays within your first year of employment!

Job Description:
The IT Helpdesk Technician will maintain all internal employee requests for assistance (i.e., web based helpdesk, phone calls, email, and walk-in visits) and inquiries regarding problems associated with workstation operating systems and approved versions of the Air Force Standard Desktop Configuration (SDC) and Defense Health Agency (DHA)‚Äč

Responsibilities:
  • Responsible for Desktop Configuration along with all installed applications and tools.
  • Maintain, support, troubleshoot, install, patch, upgrade, workstations, functional systems, medical and specialized software and all associated peripherals and information system (IS) based medical equipment.
  • Support and troubleshoot government and commercial TCP/IP networks, telephony, Voice over IP (VOIP), cable television systems and analog equipment used and/or owned by the MTF.
  • Record encounters and requests in the MTF specific web- based helpdesk and/or applicable work ticket tracking application.
  • Work as part of a professional IS team and will work cooperatively with internal and external customers, support agencies, vendors, contractors, commanders, supervisors, managers, and higher HQ when required.
  • Track and work every project, problem, issue or concern to completion or will forward work to another technician or support agency as appropriate.
  • Act as the central point of contact for requests made through the systems flight.
 
Required Skills and Experience:
  • Excellent Written and Verbal Communication
  • Impeccable Customer Service Skills and Telephone Etiquettes
  • At least two years working in IT related position
  • Deadline Focused
  • Outstanding Problem-Solving Skills
  • Professional Appearance and Demeanor is a must
  • Must have Security + CE Certification IAW DoD 8570.01-M
  • Respect and abide DoD Health Information Privacy Regulations
  • Proficient in current and legacy operating systems for workstations
  • Experience operating Microsoft Office, Java, Adobe Pro/Reader and Flash; and must be able to perform software updates and patches to workstations and IS devices (tablets, laptops, printers, etc.).
  • Must be proficient in solving all computer aspects of hardware related problems and be able to install, repair, replace, or upgrade most computer components; this includes computer peripherals and printers.
  • Experience in rudimentary networking fundamentals and technologies including but not limited to : TCP/IP, VOIP, broadband, telephony, and legacy or analog systems and be able to perform basic network analysis and troubleshooting.
  • Must provide documentation of Hepatitis B Vaccination
Education:
  • High school Diploma or GED
  • Ability to complete and maintain Basic Life Support Training prior to employment start date.
 
 
 
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