Help Desk Support Technician

Location: Scott Air Force Base, IL
Date Posted: 08-16-2018
Secret Clearance Required

CEdge has an opportunity for a Help Desk Expert to join our team! This role is located in Scott Air Force Base, IL. This role will support DISA in operating and maintaining DISA networks and applications to include the DISANet and Mission networks. If you are ready to work alongside World Renowned IT experts, and meet the requirements below, this is the opportunity for you!

RESPONSIBILITIES:
  • Provide call center support for DISA St. Louis user community (15-30 calls per month).
  • Provide users with a Tier 0 single point of contact between the user community and IT Service Management.
  • Act as a first line resolution for incoming events.
  • Answering incoming calls utilizing the existing Cisco Call Management suite.
  • Respond to email requests.
  • Create trouble tickets for all incidents reported via ITSM.
  • Monitor and report daily stats for the Cross-Domain Solution suite of servers.
  • Provide hourly checks and daily statistics to be complied for reporting purposes.
Education:
  • Bachelor’s Degree in a quantitative or technical field of study, such as Statistics, Mathematics, or Computer Science preferred.
Qualifications:
  • 2+ years relevant experience.
  • Excellent communication both verbal and written.
  • Service driven mentality.
  • IAT Level II certification / CompTIA Security + to be obtained within 6 months of role.
  • Secret Security Clearance
What’s in it for you?
  • Competitive Salary
  • Day One Benefits Package
  • 10 Days PTO
  • 10 Paid Holidays
  • 401K
About Us:
CEdge Software Consultants, is an innovative IT consulting firm and a strategic business partner, that offers IT solutions to Federal and State government, as well as to Commercial Enterprises throughout the United States. At C-Edge, we pride ourselves on working as collaborative and integrity focused partners with both our employees and clients.
 
 
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