Desktop Support Technician

Location: Scott Airforce Base, IL
Date Posted: 04-21-2017
  • Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters.
  • Coordinates and Client End User on expectations and availability to conduct Managed Client Services
  • Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps
  • Strives to meet all Client SLAs & Customer Satisfaction Goals
  • Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
  • When required-provides onsite shadowing to Program Field Service Team
  • Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
  • Basic installation and maintenance to technical products
  • Follows predefines procedures and tasks in everyday activities
  • Work is regularly reviewed by a more senior level technical specialist
  •     Individual will be knowledgeable of Windows operation system environment
  •     Able to comprehend and follow verbal and written technical instructions and scripts
  •     Physically able to lift and move Enterprise and Client technology hardware in our customer environments
  •     Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution
  • Clearance Required: Secret Clearance, IAT Level II
  • Bachelor’s Degree preferred Minimum 4 year experience in related field
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