Desktop Support Technician-Tier 2

Location: Chicago, IL
Date Posted: 09-15-2017
CEdge is currently seeking to fill a number of Help Desk Support Specialist positions in Chicago, IL. The Help Desk Support Services Specialist will provide both on-site support and remote support services involving the installation, development, configuration, documentation, and on-going operations and maintenance of the various infrastructure operations technologies and systems in support of the Railroad Retirement Board (OIG) enterprise network and associated components. The candidate will also use a ticketing system (e.g. Zendesk) review, update, and/or create documentation to include Knowledge Transfer & Documentation of the task performed to personnel and support staff.
 •TASKS:
 •1. Help Desk Support Services:
 •1.1. The Candidate will support these products to end-users: ·
•Microsoft Exchange;
•Enterprise Mobile Devices (i.e., iPhones) via Blackberry Dynamics;
•Microsoft Active Directory (AD);
•Microsoft Windows;
·VPN-Remote Access
•Network Printers;
•Microsoft Office products;
•General System Administration;
•General Understanding of Networking Concepts.
·Strong customer service and troubleshooting skills
·Ability to communicate technical information, both verbal and written, to a wide range of end-users
 •1.2. The Candidate will be required to support the day-to-day and ad-hoc operational requirements, such as management of computer and user accounts; resolving tier 1 / 2 systems issues; vulnerability patching and remediation; system monitoring for workstations/servers/ applications/databases, and other efforts to improve the performance and availability of all networks, systems, and applications components.
Help Desk Support Services Specialist Tier 2 with 5+ years of Information Technology experience, with a working knowledge of the products and systems listed above.
Certifications needed:
ITIL v3 Foundation, A+ certification, Network+, or Sec+
 
 
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