CEdge has an opportunity for a User Provisioning Support Technician located in Jefferson City MO.



Roles And Responsibilities':
Process requests to create, modify and delete Active Directory accounts.
 Process requests to create, modify and remove access to applications and resources in the State’s network via group memberships.
 Process requests to create, modify and delete e-mail, resource, contacts and distribution groups in the Exchange management console.
 Create and maintain documentation for assigned areas.
 Assist other IT teams with troubleshooting access to various resources within the network.
 Ensure standardization, compliance and enforcement of policies and daily operating

Job Knowledge, Skills, and Abilities:
 Knowledge and experience with Windows desktop operating systems.
 Knowledge and experience with Active Directory and Exchange management consoles.
 Working knowledge of PowerShell and the ability learn new operations.
 Strong interpersonal and communication skills and the ability to work effectively with a wide range of personnel.
 Knowledge of computer/network systems infrastructure requirements and standards.
 Ability to learn and grow their troubleshooting skills in relation to the Active Directory and Exchange environments.

1. Critical Problems – technical challenges that present themselves without notice or warning. May or may not be directly related to normally UP issues. Contracted resources will be expected to assist in helping resolve issues with their knowledge and expertise.
2. Task and Tickets - creating new accounts, deleting accounts, creating/deleting groups, adding/removing members to/from groups, creating distribution lists, updating email when needed. Other tickets topics and subject do vary with the issues being addressed.
3. Documentation – Documentation need to be done for all new processes. This includes any updated or new PowerShell scripts.
4. Automation – Some repeated processes can be converted to PowerShell to help with time taken per ticket/task. We currently use PowerShell to assist in Automation. Ansible will also be used to help with Powershell versioning. Other automation duties may apply.

Work Mode: Remote:

Must be In  Missouri

Must be US Citizen.

WHAT’S IN IT FOR YOU?
Full Benefits Package
10 Days PTO
10 Paid Holidays
401K

WHO ARE WE?
CEdge Software Consultants is an innovative IT consulting firm, and a strategic business partner. We offer IT solutions to Federal and State government, as well as, Commercial Enterprises throughout the United States. Our main objective is to create an integrity-based culture that takes pride in working as a collaborative team that focuses on growth and is driven by the desire to provide purely ethical services for both our clients and teammates.